Privacy and Terms & Conditions

Yoga Freedom is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Yoga Freedom may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2018.

What we collect

We may collect the following information:

• Name and/or company name
• Contact information including address, email address, telephone number
• Demographic information such as postcode, contact preferences.
• Other information relevant to customers such as basic health details

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping to provide our services, such as collecting health information for safety and insurance purposes and to get in touch regarding classes you are attending.
• When you provide your affirmative consent, which you may revoke at any time, such as signing up to our mailing list;
• If necessary to comply with a legal obligation or court order in connection with a legal claim.
• Retention of health forms for 7-10 years after last class attendance to ensure safe practice, and for insurance purposes.
• As necessary for the purpose of our legitimate interests, if those legitimate interest are not overridden by your rights or interests, such as providing the services you requested.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address or telephone number which you have provided; and where you have given consent.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone.

Information Sharing and Disclosure

*Information about our customers is important to our business.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Data Retention

We store your data for as long as necessary to provide you with our services as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations and for tax purposes. We generally retain your data for 7-10 years after your last contact.

You may request details of personal information which we hold about you under GDPR Law. If you would like a copy of the information held on you please email carrieanne@yogafreedom.co.uk If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies used by this website:

Cookie name: _umta, _umtb, _umtc, _umtz
Host: .yogafreedom.co.uk
Purpose: These are analytical cookies used to anonomously monitor vistors to our site. They do not collect any personal information

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

One to One Yoga / Chair Yoga / Special Needs Yoga / Yoga for Therapy / Sound Therapy

Payment is required to secure any 121 therapy appointment. I will hold any offered appointment slots for a period of 24 hours to allow payment to be made before it is released to someone else.

Should you need to cancel or re-schedule an appointment please do so as soon as possible either via email or phone. Your cancellation request will be acknowledged by phone or email.

Refunds will be graded as below.

Cancellations or requests to reschedule, made within 48 hours notice of your appointment time will not be eligible for refund. Full payment will be required to reschedule to a new appointment.

Cancellations or requests to reschedule, giving more than 48 hours notice from your appointment time will be offered a 50% refund - 50% of the original booking price will be required to reschedule to a new appointment.

Rescheduling of an arranged session may be possible within the same week, subject to availability and at no extra cost, and in agreement of Yoga Freedom.

Workshops / Master Classes / Gong Baths.

If a session is cancelled by Yoga Freedom, any prior payment made for that session will be refunded in full. If a session is cancelled by the client, no refunds can be given.

Weekly Classes Terms and Conditions.

If a session has been paid for in advance and is then cancelled by Yoga Freedom, any prior payment made for that session will be refunded in full. If a session is cancelled by the client, no refund can be issued.